Subscription Terms & Conditions

Last reviewed: May 2026

We are excited to offer you our subscription service powered by Recurpay. Please read the following terms and conditions carefully before subscribing.

1. Subscription Plans

We offer various subscription plans with different billing cycles and benefits. Details of each plan are available on the subscription product page. By subscribing, you agree to pay the recurring subscription fees associated with the plan you select.

2. Billing and Payment

Subscriptions are billed on a recurring basis, as specified in the chosen plan (e.g. monthly, or every 2 months). Your payment method will be charged automatically at the start of each billing cycle. All fees are non-refundable except as required by law. Please note that if we increase the price of a product, any active subscriptions will be charged at the new rate starting from the next billing cycle.

3. Subscription Management

You can manage your subscription through your account on our website. Log in to manage your subscription here: http://www.pippacampbellhealth.com/subscription-edit/

Recurpay allows you to skip, or cancel your subscription at any time. Any changes to your subscription (e.g. upgrades or downgrades) will take effect at the start of the next billing cycle.

4. Shipping and Delivery

Subscription products will be shipped according to the schedule specified in your plan. Shipping fees, if applicable, will be charged as per our standard shipping policy. Delivery times may vary based on your location and shipping method selected.

5. Account Information

It is your responsibility to ensure that your account information, including your billing and shipping address, is accurate and up to date. We are not responsible for any issues arising from incorrect or outdated account information.

6. Subscription Renewal and Cancellation

Subscriptions will renew automatically at the end of each billing cycle unless cancelled. You may cancel your subscription at any time through your account settings.

7. Refunds and Returns

Subscription products are subject to our standard return policy. Refunds for subscription fees are generally not provided, except in cases of defective or damaged products.

8. Changes to Subscription Terms

We reserve the right to modify these subscription terms at any time. Any changes will be communicated to you through our website. Your continued use of the subscription service after any such changes constitutes your acceptance of the new terms.

9. Contact Information

If you have any questions or need assistance with your subscription, please contact our customer support team at hello@pippacampbellhealth.com.

By subscribing to our service, you acknowledge that you have read, understood, and agree to these subscription terms and conditions.

Refund & Cancellation Policy

Last reviewed: May 2026

1. Returns of Items

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. Our Customer Service Representatives are available via email at customerservices@pippacampbellhealth.com. For any reason you are unhappy with any product you have purchased from us, you may return it for a full refund within 14 days of receipt of goods (less shipping and handling if upgraded). You will be required to pay for the return of an order should you wish to return it back to us. This applies to all customers inside and outside of the United Kingdom.

We recommend that you obtain proof of postage and take out the necessary insurance to protect the goods in transit. We accept no responsibility for goods lost during return transit. Any damaged parcels or breakages must be notified to us within 14 days of receipt of the goods.

For health and safety reasons, we cannot accept returns or issue refunds for any opened or used products. Refunds are only available for unopened and unused products returned in their original condition.

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or mis-described. Under the Consumer Rights Act 2015 a consumer is entitled to a refund or replacement. Your statutory rights are not affected. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

2. Cancellation and Changes

Please notify cancellation and changes to your order by sending an email to customerservices@pippacampbellhealth.com. If your order has not been processed then it will be possible to cancel or amend the order as requested. However, if the order has been processed, then you may wish to return the items for a full refund less any shipping and handling charges incurred within 14 days of receipt of goods. Purchaser to cover the cost of any returns. Refunds will be made without undue delay and within 14 days from the day we receive the goods back or, if earlier, the day we (Nutrigold) receive proof from you that the goods have been sent back.

Shipping Policy

Last reviewed: May 2026

1. Delivery

Delivery will be made to the name and address specified by you on the completed order form. We will not be liable for non-receipt of goods that are incorrectly or incompletely addressed. Parcels are dispatched by Royal Mail 24 first class post, or a nominated courier. Royal Mail aims to deliver 93% of Royal Mail 24 mail within 1-3 working days, however orders can take up to 14 working days to deliver. We will not be liable to you if Royal Mail fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.

2. Shipping Costs

Shipping is free when you order two or more products. For single product orders, a standard shipping charge will be applied at checkout.

3. International Rates

Please note that some international orders may be subject to additional shipping fees. These fees are controlled by each country's internal shipping agents and are outside the control of Nutrigold. We will not be liable to you if Royal Mail fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email. If you have any concerns about the delivery of your order, please contact us at customerservices@pippacampbellhealth.com.

5. Lost or Damaged Orders

We accept no responsibility for goods lost during transit. Any damaged parcels or breakages must be notified to us within 14 days of receipt of goods by emailing customerservices@pippacampbellhealth.com. We recommend retaining your proof of postage for any returns.

Privacy Policy

Last reviewed: March 2026

1. Who We Are

This privacy policy applies to Pippa Campbell Health ("we", "us", "our"). We provide nutritional therapy services, supplements, books, cookery workshops, educational seminars, and related health and wellbeing services.

If you have any questions about how we handle your data, please contact us at: hello@pippacampbellhealth.com

2. What Data We Collect and Why

Information you provide directly

We collect personal data when you:

Complete a nutritional therapy questionnaire or consultation form

Book an appointment via Acuity

Purchase products or services through our website (Shopify or ThriveCart)

Contact us by email, telephone, or post

Sign up to our mailing list

Submit a review or testimonial

Quiz responses if you complete the Metabolic Type Quiz

Usage data such as pages visited, via cookies and analytics tools (see Cookie Policy)

This may include:

Basic details: name, address, email address, telephone number, date of birth, and next of kin

Health information: medical history, dietary and lifestyle details, supplement and medication use, biochemical test results, consultation notes, and health improvement plans

GP contact information

Payment information (processed securely see Section 6)

Information from third parties

We may receive sensitive medical information from biochemical testing companies as part of providing you with direct healthcare. We may also receive information from other healthcare providers, but only with your express consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests: for providing direct nutritional healthcare services

Contract administration: for processing bookings, purchases, and handling complaints

Consent: for marketing communications (e.g. our email newsletter via ActiveCampaign), and for sharing your information with your GP or other healthcare providers

Vital interests: in exceptional circumstances where your life or safety may be at risk

4. How We Use Your Data

We use the information we collect to:

Provide nutritional therapy consultations and personalised health plans

Process and fulfil product orders and supplement prescriptions

Manage bookings and appointments

Send you marketing communications where you have given consent (you can unsubscribe at any time)

Respond to your enquiries and complaints

Improve our website and services using anonymised analytics data

Display reviews or testimonials on our website or marketing materials (first name and/or general location only no contact details will ever be published)

5. Who We Share Your Data With

We keep your information confidential. We only share it in the following circumstances:

Service providers: We use the following third-party platforms that may process your data on our behalf:

ActiveCampaign: email marketing

Acuity Scheduling: appointment booking

Shopify: online product sales

ThriveCart: course and product checkout

Stripe, PayPal, and Revolut: payment processing

Biochemical testing companies: as part of direct healthcare delivery

All third-party processors are contractually required to handle your data securely and in accordance with applicable data protection law. Some of these providers may be based outside the UK or EEA. Where this is the case, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) before transferring your data.

Your GP or other healthcare providers: We will only share your information with your GP or other healthcare providers with your express prior consent, unless we believe your life is in immediate danger, in which case we may act on the basis of vital interests.

Professional development: We may share your case history in fully anonymised form with peers for clinical supervision, conferences, or professional publications. We will seek your explicit consent before doing so.

Legal obligations: We may disclose your data if required to do so by law, a court order, or a regulatory authority.

6. Payments

Payments are processed securely by Stripe, PayPal, and Revolut. We do not store your full card details on our systems. Each payment provider operates under their own privacy policy and security standards.

7. Children

Our services are available to clients of all ages, including those under 18. Where we work with clients under the age of 18, we take additional care to ensure that a parent or guardian has provided consent for the collection and use of their personal data, and that all information is handled with appropriate sensitivity.

8. How Long We Keep Your Data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with guidance from our professional association. Following the completion of your healthcare, records are retained for the period required to process any complaint you may make.

Marketing data is retained until you unsubscribe or request deletion. Payment records are kept for as long as required by financial and legal obligations.

9. Your Rights

You have the following rights in relation to your personal data:

The right to access the data we hold about you

The right to have inaccurate data corrected

The right to request deletion of your data (subject to legal and professional obligations)

The right to restrict or object to processing

The right to data portability to receive your data in a structured, machine-readable format

The right to withdraw consent at any time (where processing is based on consent)

The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us in writing at: hello@pippacampbellhealth.com. We will respond within 20 working days of receiving your request and any necessary supporting information.

We do not carry out any automated decision-making or profiling that produces legal or similarly significant effects.

10. Complaints

If you have a concern about how we handle your personal data, please contact us first at hello@pippacampbellhealth.com and we will do our best to resolve it.

If you remain unsatisfied, you have the right to complain to the relevant data protection supervisory authority. For UK-based clients, this is the Information Commissioner's Office (ICO): www.ico.org.uk | 0303 123 1113.

11. Cookies and Analytics

Our website uses cookies. A full description of the cookies we use and how to manage your preferences is set out in our separate Cookie Policy.

We use Google Analytics to understand how visitors use our site. This data is collected anonymously and does not identify you personally. You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

12. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal and health information is restricted to authorised personnel only. All third-party processors we use are required to demonstrate appropriate security arrangements.

13. Changes to This Policy

We review this privacy policy regularly. When we make material changes, we will notify existing clients and mailing list subscribers. The date of the most recent review is shown at the top of this document.

Continued use of our website or services following any update constitutes acceptance of the revised policy.

14. Affiliate Links

Some links on this website are affiliate links. This means that if you click on the link and make a purchase, Pippa Campbell Health may receive a commission at no additional cost to you.

We only recommend products and services that we know or trust to be of high quality, regardless of whether an affiliate relationship is in place.